Returns & Cancellations

We process your orders quickly, usually within 12 hours. Therefore, you have 12 hours after placing your order to send an email to cancel or modify it via our contact form. After this time, your items may have already been shipped.

Our delivery time is 7 to 10 working days.
If you do not receive your item within 14 days, contact us to report an item not received.
In the event that you did not collect your parcel from the collection point or the carrier did not deliver it for any reason, the parcel will be returned to us and you will have to pay the return shipping costs.

No problem! You can return your item up to 14 days after receiving it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Simply contact us and we will tell you the next steps.
The item must be returned in perfect condition, either in its original packaging or in another container. If the item is damaged, our customer service department may refuse the return, replacement, or refund, as the item can no longer be considered new. Items that have been misused are not eligible for a refund.
After receiving the item in our warehouses, we will refund the total amount of your purchase (cost of the item + delivery) in the form of a voucher.
Return shipping costs are your responsibility.

It is possible that your package may be shaken during delivery and that your item may arrive broken.
In this case, or in the event of a design flaw, please contact us with the following information:

1. Your order number
2. Description of the problem (incorrect/defective item, ...)
3. A photo or a video

You may not need to return the product and we will either send you a new product or refund the amount of your order directly in the form of a voucher.